Frequently Asked Questions

  • Can't login and forgot password?
  • Visit the login page, select the tax year you created an account for and request your password.
  • First time filing taxes online?
  • Don't worry this is easier than you think. Just login use the free created account and take your simple interview. Feel free to contact us if you have any questions.
  • Already filed and wish to check status?
  • Login to your account and it will automatically direct you to your status page.
  • Am I eligible for certain credits?
  • Yes, sign up and the application will determine which credits you're qualified for.
  • Where can I file my state tax return?
  • You can file your state return right here. We will save the same information you provided us with your federal and transfer it over to your state forms.
  • Can I only file a state or only file a federal return?
  • Yes, you can file a state or only file federal.
  • Can I file 2 or 3 different state returns on this site?
  • Yes, in the state tab you have the option to choose resident or non-resident states.
  • Can I still electronically file my past year tax return?
  • You can only file your past year return by mailing it to the IRS or state tax department because electronic filing for self-prepared past year returns is not allowed.
  • Can I still claim a past year tax refund?
  • Yes, the IRS will allow you to claim a tax refund going back only three years but will collect taxes owed going back several years.
  • Having problems receiving our emails?
  • Make sure you don't have any emails from us on block (bulk email or spam blocker can cause our emails to default into a spam folder) or feel free to contact us for further assistance.
  • How long does this self-tax preparation process take and when can I access my tax return?
  • This depends on how complex your tax return is, we do allow you to save your information in your account so you can return later to complete your return. After you submit your order, all orders are processed on first-come, first-served basis. We also offer rush order service for an additional fee.
  • When can I experience delays on my tax returns?
  • If you provide incomplete information, or incorrect information this will cause your tax return to be delayed.